Customer Support

At RC Engines, we are committed to providing exceptional customer service and support for all your outboard motor needs. Whether you have questions, need assistance with an order, or require technical support, our team is here to help.

Contact Us

Our customer support team is available to assist you with any inquiries or issues.

📧 Email: info@rcengines.com.au
📞 Phone: +61 485 815 137 (Monday to Friday, 9:00 AM – 5:00 PM AEST)

For general inquiries, we recommend emailing us for the fastest response.

Frequently Asked Questions (FAQs)

Looking for quick answers? Visit our FAQs page to find solutions to common questions about our products, orders, shipping, and more.

Order Support

Need help with an order? Whether you’re tracking a shipment, updating details, or making changes, we’re here to assist.

  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its status. If you have trouble tracking your package, contact us for assistance.

  • Order Changes or Cancellations: If you need to modify or cancel your order, please contact us as soon as possible—we can only make changes before the order is shipped.

Warranty & Technical Support

We offer expert guidance on product setup, troubleshooting, and warranty claims.

  • Product Setup: Need help setting up your outboard motor? Our team can provide step-by-step instructions and useful resources.

  • Warranty Claims: If your product is defective or covered by a manufacturer’s warranty, contact us with the details, and we’ll assist you in processing your claim.

Returns & Exchanges

If you need to return or exchange an item, we’ll guide you through the process.

  • Return Process: Follow our Returns & Exchanges Policy, or reach out for direct assistance.

  • Exchanges: If your product meets eligibility criteria, we can help facilitate an exchange.

Shipping & Delivery

RC Engines, we understand the importance of receiving your outboard motor quickly and so we will always do our best to keep up with all orders from our clients.

TRANSIT, HANDLING & ORDER CUT OFF TIME:-
  • Order Cut Off time:  12:00 PM (AEST) (GMT+10:00) 
  • Order handling time: 1 - 2 Business Days ( Monday To Friday )
  • Transit time: 4 - 5 Business days ( Monday To Friday ) Economy Shipping
    In case of delay for any reason, we will instantly contact you.
  • Estimated delivery time based on customer locations 5-7 business days

Product Support

Have product-related questions? We offer expert troubleshooting and maintenance guidance.

  • Manuals & Guides: Need a product manual? Contact us, and we’ll send you the relevant documentation.

  • Technical Assistance: Our experts can help you optimize your outboard motor's performance.

Feedback

Your feedback helps us improve! If you have suggestions about our products or services, feel free to share your thoughts—we’d love to hear from you.

How to Reach Us

📧 Email: info@rcengines.com.au (For general inquiries, orders, and warranty claims)
📞 Phone: +61 485 815 137 (Monday to Friday, 9:00 AM – 5:00 PM AEST)
📍 Address: RC Engines, 20 Baxter Ave, Chelsea VIC 3196, Australia

We’re here to ensure you have a smooth and satisfying experience with RC Engines. Thank you for choosing us for your outboard motor needs!