Frequently Asked Questions (FAQ)

Welcome to the RC Engines FAQ page! Below, you’ll find answers to some of the most commonly asked questions regarding our products, services, shipping, and policies. If you don’t find what you’re looking for, feel free to contact us directly for further assistance.

What types of outboard motors do you sell?
We sell a wide range of outboard motors, including products from leading brands like Yamaha, Suzuki, Mercury, and Tohatsu. Whether you’re looking for a small, portable motor or a high-powered engine for a large boat, we have a variety of options to meet your needs.

Where are your products shipped from?
Our outboard motors and accessories are shipped from our warehouse in Chelsea, Victoria, Australia. We ship products across Australia.

Do you offer international shipping?
At the moment, we only offer shipping within Australia. However, we hope to expand our shipping services in the future.

How much does shipping cost?
We offer free shipping for all deliveries within Australia. This covers standard shipping costs regardless of the size or weight of the items you order.

How long will it take for my order to arrive?
Order Cut-Off Time: Orders placed before 12:00 PM (AEST) on business days are processed and shipped the same day. Orders placed after this time will be processed the next business day.

Handling Time: Orders are typically processed within 1-2 business days.

Transit Time: Delivery times vary depending on your location. In general, delivery will take 4 to 5 business days within metropolitan areas. For remote areas, it may take slightly longer. The total delivery time is approximately 5 to 7 business days.

What payment methods do you accept?
We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Bank Transfer (please contact us for details)

  • Afterpay (pay in installments)

  • ZipPay (pay in installments)

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order’s progress until it reaches your doorstep.

What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return a product, please refer to our Refund Policy page for full details on eligibility, the return process, and how to initiate a return. Returns must be made within 90 days of receiving your order, and the item should be in its original condition with unused packaging.

My product arrived damaged. What should I do?
If your product arrives damaged or faulty, please contact us immediately at info@rcengines.com.au or call +61 485 812 862. We will guide you through the process of returning the damaged item and issuing a replacement or refund.

What should I do if part of my order is missing?
If any part of your order is missing, please check the packaging carefully. If the item is still not found, contact us within 10 days of receiving your order at info@rcengines.com.au or +61 485 812 862, and we will assist you in resolving the issue.

Can I cancel my order?
If your order has not yet been shipped, we can cancel it and provide a full refund. Once the order has shipped, it cannot be canceled, but you can initiate a return following our Refund Policy.

Do you offer a warranty on your products?
Yes, all our outboard motors come with a manufacturer’s warranty. The warranty period and terms vary depending on the brand and model of the motor. Please refer to the product listing or contact us for specific warranty details.

How can I contact customer support?
Our customer support team is here to assist you with any questions or concerns. You can contact us by:

  • Address: RC Engines, 20 Baxter Ave, Chelsea VIC 3196, Australia

  • Email: info@rcengines.com.au

  • Phone: +61 485 812 862

Do you offer gift cards?
Currently, we do not offer gift cards. However, this is something we may offer in the future, so stay tuned for updates.

How do I know if the outboard motor will fit my boat?
Each outboard motor has specific compatibility requirements based on factors like boat size, weight, and engine horsepower. If you’re unsure, feel free to contact our customer support team, and we will help you find the perfect motor for your boat.

Are your outboard motors new or used?
We only sell new outboard motors that are fully backed by the manufacturer’s warranty. Our motors are sourced from trusted brands such as Yamaha, Suzuki, Mercury, and Tohatsu.

Can I get technical support for my outboard motor?
Yes, we provide basic technical support for the motors we sell. If you require further assistance or technical guidance, please reach out to us at info@rcengines.com.au. For more complex issues, we can connect you with authorized service centers.

Still have questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out to our customer support team:

Thank you for choosing RC Engines—we look forward to assisting you!